FULFILLMENT POLICY
This website, leonardgrape.coach, is owned and operated by Leonard H. Grape, under Aeria Ventures, Inc. It is a personal brand website that offers coaching services, consulting sessions, workshops, and digital products.
This policy underscores the terms and conditions on using this website and all the products, services, or features herein.
Your use of this website and purchase of any product or service represents your concurrence with this policy relative to other operating rules and procedures that may be modified and updated from time to time, including pricing, privacy policy, usage guidelines, and refund, among others. If you disagree with any of these terms, you may refrain from using this website.
1. Access to Products & User Information
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This website offers free resources such as guides and newsletters, coaching services, consulting calls, and digital products. To access these resources, the User must fill out the checkout or contact forms on the Website, including mandatory personal information. The User must notify hello@leonardgrape.com immediately of any breach of security or unauthorized use of its account or personal information.
Changes, suspensions, or discontinuations of products or services or any features in this website are subject to change at any given time and are within the company's prerogative, including imposing limitations or adjustments on usage without prior notice.
Furthermore, it is certified by any user of this website that he or she is at least 18 years of age and is legally permitted to use the website and is therefore accountable for his or her transactions unless other prohibitions of the law allow it to be revoked in other jurisdictions.
2. Payments & Fees
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www.leonardgrape.coach may save User’s credit or debit card information unless stated otherwise by the user by sending an email to hello@leonardgrape.com.
Payment is transacted via a secured payment portal under www.lemonsqueezy.com.
By virtue of the purchase of any products or service, the user is concurring to this agreement and is confirming that he is legally entitled to use the means of payment available on this website and that he or she is either the cardholder or has the authorized permission of the cardholder to process payment transaction using the card.
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Leonardgrape.coach and its owner or affiliates will not be liable to the user or any third party who may appeal to revert or suspend the transaction after the processing has begun.
All fees, payments, and applicable taxes associated with our website are quoted in U.S. dollars and processed by our third-party payment portal, lemonsqueezy.com.
3. Online Payment Security
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This website uses the secure payment gateway through the payment software portal www.lemonsqueezy.com, which ensures that all online credit card transactions processed on this site are secured payments.
These transactions are fully automated with immediate responses.
Your complete credit card number cannot be viewed by www.leonardgrape.coach or its owner and affiliates or other outside party.
For coaching or workshop clients, payments are made outside the online payment portal and are made via direct bank transactions.
4. Refund Policy
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This website, www.leonardgrape.coach, does not offer refund as all information pertaining to the product and services are available within the site.
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However, if you are not fully satisfied with a digital product for a valid reason, you may be considered for a refund.
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You may initiate the refund process by:
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Sending a refund request to hello@leonardgrape.com.
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Citing your valid reason for the refund
Important note: all refund requests must be processed within 14 days from date of purchase and approved refunds may take at least 10 working days to be processed.
Refunds only apply for digital products and not for 1:1 coaching or workshop or consulting services.
5. General
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The policies and agreements indicated on this website do not constitute any partnership or relationship with its users. They also likewise do not limit the scope or extent of provisions, with their headlines functioning as a reference guide only.
By using this website, you represent that you have all the proper permits and documents to allow us to fulfill this agreement.
There’s no guarantee that any action will be taken against any or all breaches of this agreement and the sole discretion for any revisions or corresponding actions lies on www.leonardgrape.coach.
6. Questions
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For any questions concerning our fulfillment policy, please contact us at:
hello@leonardgrape.com.